General Conditions

We are committed to ensuring your complete satisfaction. If for any reason you are not fully satisfied with your purchase, you can request a refund within 60 days from the original purchase date.

Refund Conditions

• Validity Period: Refunds can be requested within 60 days from the date of purchase. After this period, refunds will not be granted.

• Product Conditions: To be eligible for a refund, the product must be returned in the same condition in which it was received, without any damage or modifications of any kind.

• Proof of Purchase: A valid proof of purchase, such as a receipt or order number, is required to initiate the refund process.

Refund Procedure

• Refund Request: To request a refund, contact our Customer Service at the email address info@aurealface.com providing the necessary details, such as the order number and the reason for the refund request.

• Refund Approval: Once we receive your request, we will send you a confirmation email. We will review your request and inform you of the approval or denial of the refund.

• Product Return: If the refund is approved, place the items in a box, or if possible reuse the received packaging and send the order to the address we will provide you via email:
  Brazzale Vittorio
  Via Don P. Carpenedo, 31
  36042 Breganze, VI
  Italy

• Refund Processing: After receiving and inspecting the returned product, we will inform you of the refund status. If approved, the refund will be processed and the credit will be automatically applied to the original payment method.

Non-Refundable Products

Some items cannot be refunded. These include:

• Gift cards
• Downloadable digital products
• Opened or used products that cannot be resold for hygiene or safety reasons (e.g., cosmetics, underwear)

Exceptions

In case of defective or damaged products, immediately contact our Customer Service for assistance. We will arrange the replacement of the defective product or a refund, depending on your preference.

Contact Information

For any questions regarding our refund policy, contact us at info@aurealface.com.

We are committed to making the refund process simple and fast to ensure your complete satisfaction.